If you would like to return an item to Optimal Living Dynamics, you must contact us first. Items returned without prior contact may not be properly identified and this may either prolong or nullify your refund. Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship.
If you are unsatisfied for any reason, simply email our customer service at firstname.lastname@example.org, return your empty and unused bottles, and we’ll refund your purchase, minus shipping/handling fees. If you would like to receive a refund for any reason whatsoever, all you need to do is return your used and unused bottles to us within 60 days of placing your order. You can contact us and we will provide you with the return address as well as instructions. We will inspect return products, which usually takes 1-2 business days, and then process your refund. We will refund the amount of the order minus original shipping and handling fees. Returned product(s) will be fully inspected and evaluated before a refund is issued. Please follow exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely.
This guarantee only applies to your first order. If a product doesn’t work for you and return it for a refund, you cannot order it again and expect to get a second refund. Before requesting a refund, you must have taken one full bottle of the product as suggested. Only one opened package of any product can be returned. All others of the same product must be in a factory-sealed container to be eligible for a refund.
We will require the following from you when returning your product(s):
Your full name, address and order number
All used and unused items that were sent to you
You must use a courier service that requires a signature. We recommend asking for a signature at delivery, to prove that the parcel arrived safely. We cannot refund you for items that are not returned to us or are lost in the mail.
If you fail to comply with ALL of the above conditions we will not be obliged to give you a refund.
Unfortunately, due to both Customs regulations and shipping costs, Optimal Living Dynamics is not responsible for reshipping, replacing or refunding orders that are refused, lost, damaged, seized or destroyed by Customs. However, if Customs refuses a package, sends it back to us, and we receive it back from Customs, we can issue you a refund for the order only if we receive the package back at our fulfillment center and if the contents are in an undamaged and resalable condition. The refund will be issued for the cost of the merchandise only; shipping costs cannot be reimbursed. In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost. If Optimal Living Dynamics is billed for the cost of the return shipment due to restrictions, you may be responsible for that cost. If the cost to return a rejected package to our fulfillment center exceeds the value of the order, we'll instruct the courier to destroy the package and a refund will not be issued.
However, the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. Although it is rare for international orders to be lost, please be aware that it can happen. We are not the delivery carrier and, therefore, are not responsible for undelivered packages that go missing internationally. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you. Ultimately, lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
We cannot change your delivery address after an order has been submitted. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, Optimal Living Dynamics will inform the carrier to abandon the package and no refund will be issued.
We are not able to offer refunds on products that are refused for any reason. In addition, if Optimal Living Dynamics is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.
Your purchase of a product or service on this website may or may not qualify for any refund. Each specific product, service, event, or course will specify its own refund policy on the credit card form or on the terms and conditions associated with the products. Refunds may be granted at our discretion during the refund period only.